Is this a Freight claim or Product warranty claim?

To submit a warranty claim, please fill in the form below. Please note, Sunset West cannot process any warranty claims without all required fields; incomplete claim forms will not be processed.

All freight/damage claims must be filed within 48 hours of delivery. Items returned to our warehouse without a return authorization # will not be accepted.

Claims are only accepted via an Authorized Sunset West Reseller; if you are an end user looking to file a claim please contact the reseller from which you originally purchased.

Is this a Freight claim or Product Warranty claim?

This is confirmation your Warranty submission has been received. A member of our Warranty Team will be in touch shortly, please note we may need to reach out for further information to begin processing your claim.

Account Information (Reseller/Dealer Info):

Email *

Company *

Address *

City/State/Zip *

Phone *

Contact *

Original Inv or Purchase Order *

Customer's Proof of Purchase *

Please attach a copy of the customer's receipt (proof of purchase) from an Authorized Sunset West dealer.

Is this product in a commercial or residential setting? *

Product Information *

Item quantity:	Item id#:	Item Description:	Description of Issue/Problem:

Add More Remove

All claims must be submitted with photographs that clearly depict the issue(s) for each piece. Please include a full shot of the product, along with a close-up of the damage or issue. Please use a ruler or tape measure to represent the scale and size of the damage(s) where applicable.

Upload optional image/file

Account Information (Reseller/Dealer Info)

Company *

Address *

City/State/Zip *

Phone *

Contact *

Original Inv or Purchase Order *

Original Inv. Date *

Freight carrier information:

Email *

Freight Carrier *

Delivery Date*

please note freight claims must be filed within 48 hours

BOL or FREIGHT BILL *

Product Information

Item quantity:	Item id#:	Item Description:	Description of Issue/Problem:

Add More Remove

All freight claims must be submitted with photograph(s) that clearly depict the issue(s) for each piece. Please include a full shot of the product, boxes, & pallet, along with a close-up of the damage(s). Please use a ruler or tape measure to represent the scale and size of the damage(s). Please reference requested angles of boxes in the diagram below:

Upload optional image/file

Item		Price	Qty	Total
		Subtotal	$0.00
		Shipping
		Total

Products

Posts

Products

Posts

Account Information (Reseller/Dealer Info):

Account Information (Reseller/Dealer Info)

Freight carrier information:

Find Our Store

Account Information (Reseller/Dealer Info):

Account Information (Reseller/Dealer Info)

Freight carrier information:

Net Orders Checkout

Shipping Address

Shipping Methods

Find Our Store