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To submit a warranty claim, please fill in the form below. Please note, Sunset West cannot process any warranty claims without all required fields; incomplete claim forms will not be processed.

All freight/damage claims must be filed within 48 hours of delivery. Items returned to our warehouse without a return authorization # will not be accepted.

Claims are only accepted via an Authorized Sunset West Reseller; if you are an end user looking to file a claim please contact the reseller from which you originally purchased.
This is confirmation your Warranty submission has been received. A member of our Warranty Team will be in touch shortly, please note we may need to reach out for further information to begin processing your claim.
This is confirmation your Warranty submission has been received. A member of our Warranty Team will be in touch shortly, please note we may need to reach out for further information to begin processing your claim.

Account Information (Reseller/Dealer Info):

Please attach a copy of the customer's receipt (proof of purchase) from an Authorized Sunset West dealer.

Product Information *
Item quantity: Item id#: Item Description: Description of Issue/Problem:
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All claims must be submitted with photographs that clearly depict the issue(s) for each piece. Please include a full shot of the product, along with a close-up of the damage or issue. Please use a ruler or tape measure to represent the scale and size of the damage(s) where applicable.

Upload optional image/file

Account Information (Reseller/Dealer Info)

Freight carrier information:

please note freight claims must be filed within 48 hours

Product Information
Item quantity: Item id#: Item Description: Description of Issue/Problem:
Add More Remove

All freight claims must be submitted with photograph(s) that clearly depict the issue(s) for each piece. Please include a full shot of the product, boxes, & pallet, along with a close-up of the damage(s). Please use a ruler or tape measure to represent the scale and size of the damage(s). Please reference requested angles of boxes in the diagram below:

Upload optional image/file

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